Patient Resources

Yes, there is plenty of free parking on our campus.

Visiting hours are daily from 12 noon to 7:00 p.m. Please note that during COVID-19 visiting hours may be in flux and the number of visitors is limited. Please call to verify visiting hours. If additional hours are required, requests can be made to the nurse supervisor and the treating team. Note: At times we must implement visitor age restrictions (especially for children or adolescents) when highly contagious illnesses may put patients at risk. Please call (203) 284-2800 and press "0" to ask the operator for current visiting restrictions to ensure that there are no visitor age restrictions in place when visiting. Visitor information is regularly updated here.

Your admission packet has information about how your dog can visit you outside on the hospital grounds between May and October, once you are cleared for a visit by your medical team. Your dog cannot visit you in the hospital or in your room. Ask your nurse for the appropriate paperwork (or download the form using the link below) so we can ensure that your dog has the proper shots, etc., before bringing him/her for an outdoor visit at the hospital. Download form.

Patients treated at Gaylord Specialty Healthcare can request a copy of their medical records by submitting a signed authorization form.

Yes, we frequently treat teenagers/adolescents whose medical needs can be met by our range of services. Contact Admissions at (203) 284-2810 to discuss your teen's or adolescent's needs if they are in the hospital. Contact (203) 284-2888 for Outpatient Services or physical therapy needs for this age group. 

Yes, patients and visitors with wireless devices may connect to our "Gaylord-Guest" patient network network.

We have four locations. Our main hospital campus at 50 Gaylord Farm Rd. in Wallingford and our three Physical Therapy locations in North Haven, Cheshire and Cromwell. 

Gaylord Hospital and Gaylord Outpatient Services
50 Gaylord Farm Rd. 
Wallingford, CT 06492
(203) 284-2800

Gaylord Physical Therapy, North Haven
8 Devine Street
North Haven, CT 06473

Gaylord Physical Therapy, Cheshire
1154 Highland Avenue
Cheshire, CT 06410
(203) 679-3533

Gaylord Physical Therapy, Cromwell
50 Berlin Rd., Cromwell, CT 06416
(203) 284-3020

Gayord Physical Therapy, Madison
28 Durham Rd., Madison, CT 06443

Yes, click Wallingford Campus Map to download a PDF of our main campus.

You can reach the Billing Department by calling (203) 284-2827. To pay your bill online click here.

You or your loved ones may need spiritual support and understanding during a hospitalization. For example, you may be trying to make sense of a medical crisis, want to discuss treatment outcomes, are making healthcare decisions such as living will or you want someone to pray with you. Our hospital chaplain can be reached at (203) 741-3345. 

Gaylord is a specialty hospital that provides medical treatment and rehabilitation for patients requiring intensive medical care for an extended period of time where the average length of stay is 25 days, ranging from 14 to 28 days for many patients. Patients with complex medical needs are referred to us when a patient at a short-term acute care hospital no longer needs intensive diagnostic services and has a treatment plan. Because of the complexity of the treatment provided, the patient still needs daily physician-directed care.

Gaylord offers over 30 outpatient services including physician services, physical, occupational, speech and respiratory therapy, psychology, nutritional counseling and lab services, to name a few.

A team of physicians, nurses, therapists, dietitians, and case managers cares for our patients. Physicians on our medical staff are board certified in a variety of medical specialties, including critical care medicine, internal medicine, pulmonology and physiatry (physical medicine and rehabilitation). Patients have round-the-clock access to physicians, nurses, respiratory therapists and other members of their treatment team.

While we care for patients with a wide range of medical issues, patients that may be eligible for admission include:

• Patients with multiple system failures
• Patients dependent on a ventilator who can be successfully weaned
• Patients in need of intensive wound care
• Patients too medically unstable for transfer to a skilled nursing facility
• Patients whose rehabilitation is compromised by acute medical issues
• Patients in the intensive care unit or on medical/surgical floors who have exceeded their length of stay and still require a high acuity level of care.

Gaylord offers programs that have been specially designed for patients requiring complex medical and rehabilitation services. Unlike a short-term acute care hospital, which focuses on stabilizing a patient’s medical condition, we specialize in providing intensive medical and therapy services to patients with medically complex conditions.

Gaylord offers a combination of intensive medical and rehabilitative hospital services. The benefits to patients include briefer lengths of stay in the short-term acute care hospital. We provide a safety net for the most vulnerable patients, assuring that a hospital level of care will be maintained when required. 

Gaylord accepts Medicare, Connecticut Medicaid and most private insurances. Our patients generally come from an acute care hospital and still require a hospital level of care.